Refund, Late & Cancellation Policy

Last updated: October 08, 2026

We know plans can change. This policy explains how payments, cancellations, rescheduling, late arrivals, and refunds work at Simply Weddings. It is part of our Terms of Service, and you agree to it when you book.

1. Payments

• Deposit: 50% of your package price is due at booking. This deposit reserves your date and time and is non-refundable, because once your ceremony is booked, that time is removed from our calendar and our preparation begins.

• Remaining balance: charged automatically to your payment method on file 7 days before your ceremony. A reminder will be sent before this charge. If the payment fails, the balance must be paid before your ceremony can begin.

• Bookings within 7 days: if you book within 7 days of your ceremony, the full amount is due at booking.

• Klarna: if you pay with Klarna, Klarna pays us in full and your installments are governed by your agreement with Klarna.

• Surcharges: holiday and short-notice surcharges shown at booking are non-refundable.

2. Cancellations by the couple

Cancellation & Refund Policy

(for exceptions see sections 8 & 9)

3. Rescheduling

• One free reschedule with at least 7 days' notice, subject to availability. Your payments move to the new date.

• Your new date must fall within 12 months of your original date.

• Short-notice or second reschedules (less than 7 days' notice, or any reschedule after the first) may be possible at our discretion for a $100 rebooking fee.

• If your new date falls on a holiday or another date with a surcharge, the difference is due.

4. Arrival and late arrivals

Ceremonies are scheduled back-to-back, so your time begins at your scheduled start time.

• Please arrive 10 to 15 minutes early for check-in.

• If you arrive late, your ceremony will be shortened to fit your scheduled time. We cannot extend into the next couple's appointment.

• If your party arrives more than 30 minutes late, your appointment is treated as a no-show.

5. No-shows

If you do not arrive for your appointment and have not contacted us, no refund is issued and any unpaid balance remains due.

6. Marriage license

You are responsible for bringing a valid Georgia marriage license to your ceremony. If you arrive without one, we cannot perform your ceremony, and no refund is issued. Depending on availability, we may be able to reschedule under section 3.

7. Package perks and third-party services

Some perks rely on outside providers. If you cancel or reschedule after they are arranged, any costs we cannot recover from those providers will be deducted from your refund or added to your rescheduled booking. This includes:

• Chauffeured car service

• VIP guest ride credits

• Any item made, ordered, or personalized for your ceremony

The Signature Mini-Moon hotel rebate follows its own rebate terms, which we provide after booking.

8. Cancellation by Simply Weddings

If we must cancel your ceremony for a reason within our control, you may choose either a full refund of everything paid, including your deposit, or a reschedule at no charge.

9. Events beyond our control

If we cannot open: if a government order, severe weather, a power or utility outage, or damage to the studio forces us to close on your ceremony date, you may choose a free reschedule within 12 months, subject to availability, or a full refund of everything paid, including your deposit. Any third-party costs we have already paid and cannot recover, such as car service, are deducted from a refund.

If something serious prevents you from attending: if a serious illness, a weather emergency, or a travel restriction where you live prevents you from attending while our studio is open, please contact us as soon as you can. We will reschedule you at no charge within 12 months, subject to availability, even with less than 7 days' notice. Your deposit and payments move to your new date.

10. How refunds are paid

Approved refunds go back to your original payment method within 10 business days. Klarna purchases are refunded through Klarna.

11. Payment disputes

If something goes wrong, please contact us first. We would much rather fix it with you directly. If a charge is disputed with your bank, we will provide your signed contract, your booking acknowledgments, and our payment records to the card issuer.

12. How to cancel or reschedule

Email info@simplyweddingsatl.com or call 404-635-6485. Include both of your names, your ceremony date, and whether you want to cancel or reschedule.